Fast tracking the customer journey
Ten ways Negotiator Nancy can respond faster, remove friction and improve the customer journey around the clock.
Businesses are always looking at ways to improve the customer journey and make the services they offer more relevant to clients they want to attract. Can an AI agent like cinnamon’s Negotiator Nancy help them achieve this?
We believe the answer is yes. The easier that an agent can make it for clients to find their dream properties, respond to enquiries, and arrange viewings, the better that person’s customer journey will be. This applies to both the sales and lettings market. As an example, young professionals in their 20s who work all day may only have a small window of opportunity, often between 8 and 9pm to search on a portal like Rightmove and find a property they might like to buy or rent. Once they have found a potential property, the chances are they will be eager
Luckily Negotiator Nancy, cinnamon’s AI persona, is designed specifically for the estate and lettings agency industry, and works 24/7 to provide instant responses. If an agent has programmed Nancy to operate on full level, she is also able to access the agency’s diary and book a viewing. The person enquiring is then happy to have interacted with an agent who could answer their enquiries and book a viewing, without sounding like just another chatbot! In addition, when the negotiator comes into work the following morning, they are happy to discover that their diary already has viewings confirmed. It’s a win-win situation.
Nancy has the capacity to do a huge amount of labour intensive admin for her negotiator colleagues, and never forgets important information. This frees up a great deal of their time, which can be spent smoothing out the customer journey.
Nancy can be priced, deployed and switched on like software but unlike traditional chatbots who only respond to direct prompts, actually partners with human team members. In our experience staff quickly start thinking of Nancy as another, highly valued member of the team.
Here are 10 ways that Nancy can fast track and improve the customer journey…
- Answers calls and emails instantly.
- Qualifies applicants
- Books viewings
- Provides a tailored customer experience
- Can approach owners of stale rival listings.
- Chases enquiries to free up negotiators
- Matches warm buyers to new listings
- Surfaces homeowners who requested valuations but didn’t list properties
- Nurtures previous applicants.
- Re-matches buyers with rejected offers