Ian Fraser, Director @ Winkworth
“ With one less negotiator, in a market where demand was down 15%, we increased sales agreed by 21% ”
Property Manager Pete
See it on your own ticketsMore doors, same team. Meet Property Manager Pete
Pete handles tenant issues, coordinates contractors, and keeps landlords updated. Your PMs only step in when it matters.
Already live with some of the UK’s biggest and best-known agencies
Chris Hill, Director @ CJ Hole
“ It does the chasing my negotiators never had time for. They spend their day in front of clients instead of catching up on admin. ”
Watch Chris’s Story
Meet Pete, your 24/7 property manager
He runs your full maintenance and tenant workflow and works the ticket backlog your team never gets to, turning it into resolutions, updates, and time back.
Triaged and resolved in minutes, not days
Pete’s fast replies keep tenants and landlords updated,
evenings, weekends, bank holidays
boiler's not working, can someone come next week?no hot water since this morningwhen's the contractor coming for flat 4B?
smoke alarm's beeping, need it sortedlandlord wants an update on the roof repairwhen's the contractor coming for flat 4B?
still waiting on that repair from last weekcan you confirm the viewing time again?no hot water since this morning
One WhatsApp message away
Tell Pete what you need, even with a quick voice note.
Anytime, on the go.
Works inside the stack
you already have
Every call, email, WhatsApp and portal enquiry,
all in one place, on top of the CRM you already use.
No new system.
One ticket
three parties coordinated
Tenant, contractor, and landlord kept in sync automatically
Ticket ReceivedUrgent
East London, Zone 2
House/Townhouse
Pete coordinating..
Contractor AssignedETA 2hrsEst. £120
Landlord approvedUp to £150Same team,
more resolved tickets, more control
cinnamon turns the admin you were already drowning in into resolved tickets and updated landlords
Captured as it happens, nobody touches a keyboard
After hours reports
TenantHi, my boiler’s not working??
8:34 PMUnresolved tickets
Awaiting Contractor
Last activity: 4d ago
Missed follow-ups
17 days ago
Thanks! Any update on the repair?
10:15 AMI’ll chase the contractor and update you shortly.
3:15 PM
Management / Issues
Ask Pete
ISS-BE12
James Wilson
Just checking in. Are you still waiting on the boiler repair?
Send Nudge
Call
Karen JamesToday 2:15 PMISS-BE12
Followed up by PeteEmma Carter
Hi Emma, thanks for your report. Are you looking to...
Send NudgeCall
Michael Wong2 days agoISS-BE12
Olivia Hughes
Your contractor visit is still outstanding. Let us know once you've...
Sarah Khan2 days agoISS-BE12
Followed up by PeteDaniel Patel
Looking forward to seeing you tomorrow at 2:00 pm.
Sarah KhanToday 10:15 AMISS-BE12
Followed up by PeteChloe Morgan
I've arranged a contractor visit for Saturday morning. Let me know if you need...
Michael WongToday 4:36 PMLEAD-BE12
Ethan Brown
Thanks for confirming. We've reserved your viewing slot for tomorrow afternoon.
Michael Wong2 days agoISS-BE12
Followed up by PeteTom Harris
Hope the repair went well. Would you like a second visit?
Sarah KhanToday 9:30 AMISS-BE12
Amelia Smith
Thanks for the update today. What did you think of the repair?
Karen James2 days agoLEAD-BE12
Sophie Green
Thanks for your time this afternoon. Shall I keep you updated on similar homes?
Karen James2 days agoISS-BE12
Marie Kim
Your issue has been sent to the contractor. I'll update you as soon as...
Karen James2 days agoISS-BE12
Kevin Chan
We've successfully submitted your issue. I'll keep you informed of any updates...
Sarah Khan2 days ago
Best in Class Security & Compliance
Every conversation is visible, and you or your team can step in at any moment.
GDPR
UK-based data hosting, clear retention rules, and subject access requests fulfilled without delay.
Cyber Essentials Plus
Independently audited and certified to the UK government's top cybersecurity standard.
Full visibility
Watch every conversation live, review previous messages, and jump in whenever you choose.
You set the rules
Let Pete send routine replies automatically, or require approval for renewals, deposit deductions, contractor spend, or any workflow you choose.
Humans when it matters
Complex situations are handed over instantly, together with the context needed to keep conversations moving.
Hours backfor your team to manage
One click. Job done. From logging tickets in seconds to chasing contractors and updating landlords, Pete helps every property manager handle more without the admin.
Book a demo
Draft updates to landlords
A repair's completed nearby, Pete finds the landlord and drafts the note to send
Running
Draft a rent arrears chase
Flags who's overdue, with a message drafted for each. You just hit send.
Run
Show me currently open tickets
Finds every unresolved issue and puts the urgent ones in front of you first.
RunFAQ
Wondering how cinnamon fits into your agency? Start here
Pete works inside the tools your property management team already lives in, so there is no new dashboard to learn and no habit to rebuild. Most teams are up and running in an afternoon, and the work shows up where they already look.
Still have questions? Talk to our team
More tickets resolved, happier tenants, same team
See how many tickets Pete could handle for you in 10 minutes.