1. Introduction
cinnamon (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property management platform.
Privacy Policy
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, company information, and property details
- Usage Data: IP addresses, browser types, pages visited, and interaction patterns with our platform
- Communication Data: Messages exchanged through WhatsApp and other channels, and interactions with our AI system for lead qualification purposes
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and manage leads and appointments
- Send you service-related communications
- Improve our AI algorithms and service quality
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Information Sharing
We may share your information in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- With service providers who assist in our operations
- In connection with a business transaction (merger, acquisition, etc.)
- To protect our rights and interests
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights (GDPR)
If you are located in the European Union, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a portable format
- Right to Withdraw Consent: Withdraw consent at any time
8. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Third-Party Services
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.
10. Children’s Privacy
Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
12. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at adnan@cinnamon.io